Question 1

How does the platform streamline healthcare workflows?

Accepted Answer

Our platform automates document processing, template generation, and client management. Upload clinical documents, extract structured data, generate reports from templates, and manage care recommendations — all within a secure, closed system.

Question 2

What document types are supported?

Accepted Answer

We support PDFs, Word documents, images (JPEG, PNG), and scanned documents. Our processing engine handles both digital and scanned clinical documents, extracting structured data regardless of format.

Question 3

How is my data secured?

Accepted Answer

Security is foundational. All data is encrypted at rest and in transit with TLS 1.3. We operate a completely closed system — your data never leaves our Australian-hosted infrastructure and is never sent to third-party AI services like OpenAI or ChatGPT. We are ISO 27001 certified.

Question 4

Are you ISO 27001 certified?

Accepted Answer

Yes, Infiniti Solutions is ISO 27001 certified. This internationally recognised standard confirms our information security management system meets the highest standards for protecting your sensitive healthcare data. You can view our security posture at our Trust Center.

Question 5

Does the platform integrate with other systems?

Accepted Answer

We are building integration capabilities with common healthcare systems. Currently, the platform operates as a standalone solution with import/export capabilities. Contact our team to discuss specific integration requirements for your practice.

Question 6

Do you use ChatGPT or OpenAI?

Accepted Answer

No. We do not use ChatGPT, OpenAI, or any third-party generative AI service. Our platform uses proprietary, closed-system processing that keeps your data entirely within our secure Australian infrastructure. We process and extract — we do not generate content using external AI.

Question 7

How does the care recommendation system work?

Accepted Answer

Care recommendations are synthesised exclusively from data you've ingested for the client — uploaded documents today, with check-in notes coming soon. We do not pull in external sources or outside guidelines. Every recommendation is traceable back to the document or note it was drawn from, and clinicians always have final approval.

Question 8

Is the SMS check-in system AI-based?

Accepted Answer

No. The SMS Check-In System is 100% AI-free. It is a straightforward, transparent process: clients scan a QR code, verify via SMS, and the visit is logged. No artificial intelligence, no data analysis — just simple, secure check-in.

Question 9

What training and onboarding is available?

Accepted Answer

We provide comprehensive onboarding for all new clients, including platform setup, team training, and template configuration. Ongoing support includes documentation, video guides, and direct access to our support team for any questions.

Question 10

What support options are available?

Accepted Answer

We offer email support for all clients, with dedicated account management for larger organisations. Our team is based in Australia and understands the local healthcare regulatory landscape. Contact us at contact@infinitisolutions.au for support inquiries.

Home Care Business
Automation Platform

Complete Healthcare Automation

Upload & Document Library

Automated Template & Document Generation

Client Profile Management

Care Recommendation Management

Health Assessment Summary

Team Management & Analytics

SMS Check-In System (Time in Attendance)

Closed System

Australian Hosted

Process, Not Generate

Frequently Asked Questions

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Home Care BusinessAutomation Platform